problem with earning loyalty reward points

We are currently trying to resolve an issue with a small amount of customers not receiving loyalty reward points for their purchases.  We are hoping to have this problem resolved in the next day or so.  

11.17.2015 Update - in an effort to resolve this problem the Point of Sale company we use has accidentally disabled gift cards. They are working diligently to resolve this immediately. For the time being no gift cards are able to be used or issued. 

11.22.2015 Update - gift cards, earning loyalty reward points, loyalty reward point redemption is up and running.  As a precaution, tonight we will be going through our database and checking each member.  We apologize for this unfortunate problem.  We are working with our POS vendor to ensure this wont happen in the future.